Shipping Policy

Shipping Policy

Fast, Safe & Reliable Delivery Across Pakistan

At The Book Mart, we’re committed to delivering your books quickly, securely, and in excellent condition. Whether you’re ordering a single textbook or an entire curriculum, every order is carefully packed and shipped through trusted courier partners to ensure it reaches your doorstep safely.

By placing an order on thebookmart.pk, you agree to the shipping terms outlined below.

Delivery Coverage

We proudly deliver to customers across Pakistan through our nationwide courier network.

Orders can be shipped to most cities, towns, and serviceable locations. If your area is not covered by our courier partners, our customer support team will contact you to discuss available delivery options.

Order Processing

All orders are processed within 1–2 business days after your order has been confirmed.

Orders placed on Sundays or public holidays will be processed on the next working day.

During admission seasons, examination periods, promotional campaigns, or other peak times, order processing may take slightly longer. We appreciate your patience during these busy periods.

Estimated Delivery Times

Estimated delivery times are as follows:

These delivery estimates begin once your order has been dispatched and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location, order weight, and applicable promotions.

From time to time, The Book Mart may offer Free Shipping on selected products or minimum order values. Any active shipping promotions will be clearly displayed on the website.

Order Confirmation

After successfully placing your order, you’ll receive an order confirmation via email or SMS (where applicable).

Please review your shipping details carefully. If you notice any errors, contact our customer support team as soon as possible before your order is dispatched.

Shipment Tracking

Once your order has been shipped, you’ll receive tracking information so you can monitor the progress of your delivery.

Tracking updates are provided by our courier partners and may take some time to appear after dispatch.

Packaging

Every order is packed with care to help protect your books during transit.

We use secure packaging materials to minimize the risk of bending, moisture, or damage while your order is being delivered.

Delivery Attempts

Our courier partners may attempt delivery more than once if you’re unavailable at the time of delivery.

If delivery cannot be completed after multiple attempts, your package may be returned to us. Additional shipping charges may apply for reshipping returned orders.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

The Book Mart cannot be held responsible for delays or failed deliveries caused by incorrect addresses, incomplete contact details, or inaccurate recipient information.

If an order has not yet been dispatched, we’ll do our best to update your shipping information upon request.

Delayed Deliveries

While we always strive to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

We appreciate your understanding should such situations arise.

Damaged Packages

If your package appears damaged upon arrival, please inspect the contents immediately.

If any books are damaged during shipping, contact our support team within 7 days of receiving your order. Please include your order number along with clear photographs of the damaged package and product to help us resolve the issue quickly.

International Shipping

At this time, The Book Mart ships only within Pakistan.

We are working toward expanding our delivery services internationally in the future.

Need Assistance?

If you have any questions regarding shipping, order status, or delivery, our customer support team is here to help.

Email: support@thebookmart.pk

Phone: +92 3037259484

Business Hours

Monday – Saturday

9:00 AM – 6:00 PM

Our Commitment

At The Book Mart, we believe every customer deserves a smooth, reliable, and hassle-free shopping experience. From careful packaging to timely delivery, we’re committed to ensuring your books arrive safely so you can focus on what matters most—learning, reading, and growing.