Shipping & Returns

Fast, Secure & Reliable Delivery Across Pakistan

At The Book Mart, we understand that receiving your books on time is just as important as choosing the right ones. We work with trusted courier partners to ensure your order reaches you safely, securely, and as quickly as possible.

Whether you’re ordering a single textbook or a complete curriculum set, we take great care in packaging every order to protect your books during transit.

Shipping Policy

Delivery Coverage

We currently deliver to all major cities and towns across Pakistan through our nationwide courier network.

If your location is serviceable by our courier partners, we’ll deliver your order right to your doorstep.

Processing Time

Orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

During peak seasons, admissions, or examination periods, processing may take slightly longer due to increased demand.

Estimated Delivery Time

Major Cities: 2–4 Business Days
Other Cities & Towns: 3–6 Business Days
Remote Areas: 5–8 Business Days

Delivery times are estimates and may vary depending on your location, weather conditions, courier delays, or public holidays.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and order value.

From time to time, we may offer Free Shipping on eligible orders as part of promotional campaigns.

Order Tracking

Once your order has been dispatched, you’ll receive your tracking details so you can monitor your shipment until it reaches your doorstep.

Packaging

Every order is carefully packed to minimize the risk of damage during shipping.

We use protective packaging materials to help ensure your books arrive in excellent condition.

Returns & Exchange Policy

Your satisfaction is important to us.

If you receive an incorrect or damaged item, we’ll gladly assist you with an exchange.

Eligible Returns

You may request a return or exchange if:

You received the wrong book.
Your order arrived damaged.
The product has significant printing or manufacturing defects.
You received an incomplete order.

Return Request Period

Please contact us within 7 days of receiving your order.

Requests submitted after this period may not qualify for replacement or exchange.

Return Conditions

To qualify for a return or exchange:

The item must remain unused.
Books should be in their original condition.
Original packaging should be retained where possible.
Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items cannot normally be returned:

Used books.
Books with customer-caused damage.
Digital products or downloadable materials.
Clearance or final sale items.
Products marked as non-returnable.

Refunds

Once your returned item has been inspected and approved, your refund (if applicable) will be processed using the original payment method or another mutually agreed method.

Processing times may vary depending on your payment provider.

Exchange Process

If your exchange request is approved:

Contact our customer support team.
Share your order number and photographs (if the item is damaged).
Our team will review your request.
Once approved, replacement instructions will be provided.
Your replacement item will be dispatched as quickly as possible.

Damaged or Incorrect Orders

If your package arrives damaged or you receive an incorrect item, please contact us immediately before using the product.

Including clear photographs of the package and the received item helps us resolve your request much faster.

Need Assistance?

Our customer support team is always happy to help with shipping, delivery, returns, or exchanges.

Email: support@thebookmart.pk

Phone: +92 3037259484

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM

Shop with Confidence

At The Book Mart, we’re committed to delivering authentic books, dependable service, secure packaging, and a smooth shopping experience from checkout to delivery.